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KM 02 KT 01: Explain Basic Communication Model

COURSE CONTENT:

  • Explain a basic communication model and describe workplace strategies to overcome typical barriers to communication
  • What is meant by coaching, influencing people, assertiveness and conflict
  • Explain communication behaviors and processes
  • Describe basic strategies for preventing and managing conflict
  • Explain the need for dealing with issues in an assertive manner
  • Describe the concepts and principles of effective communication and internal consulting

SAQA / QCTO / Saiosh Information:

This is a Knowledge Module:
  • This Module is a SINGLE PART of the bigger SAQA Qualification ID: 99714 (Occupational Certificate: Safety, Health and Quality Practitioner)
  • This Module is a SINGLE PART of the bigger QCTO Curriculum Code: 226302001 (Occupational Health and Safety Practitioner)
 

1
KM 02 KT 01: COURSE CONTENT
1 Day

COURSE CONTENT:

 

  • Explain a basic communication model and describe workplace strategies to overcome typical barriers to communication
  • What is meant by coaching, influencing people, assertiveness and conflict
  • Explain communication behaviors and processes
  • Describe basic strategies for preventing and managing conflict
  • Explain the need for dealing with issues in an assertive manner
  • Describe the concepts and principles of effective communication and internal consulting






2
KM 02 KT 01: Test your knowledge
15 questions

In this TEST your knowledge to the Explain Basic Communication Model will be tested.

3
KM 02 KT 01: Evaluation Form
3 questions

This Evaluation Form is in the form of a short Test. There are no wrong or right answers and the Evaluation Form is used purely for the statistical purposes of QCTO. You can do this little Test freely.

COURSE CONTENT:

  • Explain a basic communication model and describe workplace strategies to overcome typical barriers to communication
  • What is meant by coaching, influencing people, assertiveness and conflict
  • Explain communication behaviors and processes
  • Describe basic strategies for preventing and managing conflict
  • Explain the need for dealing with issues in an assertive manner
  • Describe the concepts and principles of effective communication and internal consulting

SAQA / QCTO / Saiosh Information:

This is a Knowledge Module:
  • This Module is a SINGLE PART of the bigger SAQA Qualification ID: 99714 (Occupational Certificate: Safety, Health and Quality Practitioner)
  • This Module is a SINGLE PART of the bigger QCTO Curriculum Code: 226302001 (Occupational Health and Safety Practitioner)


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Enrolled: 2 students
Duration: 3 Day's
Lectures: 1
Level: Advanced
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